Frequently Asked Questions

  • Does Chemo Beanies Ship Internationally?

    Chemo Beanies will ship around the world. We use our trusted partner DHL International to provide efficient delivery of International Shipment. DHL’s standard international shipping cost from California is $33.50 US Dollars and shipment will arrive within 3-7 days of the date the orders are received. DHL will also provide you with a tracking number so you can track the status of your order. In addition, DHL will pre-pay Customs Tax and Duty (VAT) and provide all necessary paperwork to your country’s border/import officers. There is a standard 20% VAT added to all international orders based on the total sum of the order, to be included in the Shipping Costs.

    DHL’s standard international shipping cost from California is $33.50 US Dollars and shipment will arrive within 3-7 days of the date the orders are received.

    Also, the word VISIT needs to be capitalized.

    Visit DHL for more information on international shipping or to track an international package DHL International Shipping

    Chemo Beanies also warehouses our product at the Amazon fulfillment centers in Canada and the United Kingdom. For customers within the EU and Canada, we suggest visiting the Amazon sites to view inventory and compare shipping cost and time.

    Amazon Canada

    Amazon UK

  • What is Chemo Beanies Return/Exchange Policy?

    All returns must be made within 30 Days of Purchase for Refund.
    All Items must be returned in good condition to ensure credit.

    To return items purchased online, please follow these steps:

    • Write in your reason for your return on your Sales Receipt
    • If you cannot send your Sales Receipt, please include billing name and address with the item(s)
    • Ship your package to us.

    We recommended that you use a traceable and insurable shipping method.
    All return shipping charges must be prepaid.

    Our Address
    Chemo Beanies
    Attn: Returns
    109 Revuelta Court
    San Clemente, CA 92672

    Contact
    866-526-2001
    contact@chemobeanies.com

    Return Status

    Return times can vary depending on the shipping method chosen when sending the return. If you are returning a product, we recommend that you send it by a traceable method. This will allow you to know exactly when the item is received at our warehouse. It will take up to ten business days for the refund to be applied once the return has been received.

    It will take 1 to 2 business cycles for the credit to appear on your statement depending upon statement cut-off timing. The original form of payment on the order will be credited. If your credit card is no longer valid, please contact contact@chemobeanies.com to make arrangements for receipt of your credit. To exchange an item purchased from chemobeanies.com, you need to place a new order and return your original purchase.

    To contact our Customer Service Department, please contact us at 866-526-2001 or by email contact@chemobeanies.com

  • What if I need to make changes to my order?

    Changes can be made by contacting our customer service team at 866-526-2001 or by email at contact@chemobeanies.com. We can not guarantee changes after the order is shipped.

  • Do Chemo Beanies come in different sizes?

    Chemo Beanies come in one standard size.
    The unique double elastic design stretches to fit most women’s head.
    If for some reason, you find the Chemo Beanie does not comfortably fit, we will gladly refund your purchase.

  • What are Chemo Beanies made of?

    Chemo Beanies come in one standard design or shape, the only difference among the beanies are the materials they are made from.
    We have beanies made from different fabric blends. Please refer to the product description for the fabric.

    Please note: The fabrics do not contain latex, however there is elastic (which is covered by fabric) that could contain latex. Those allergic to latex should refrain from wearing to prevent the possibility of a reaction.

  • What’s the difference between Chemo Beanies and the traditional cancer Turbans I see in the doctor’s office?

    Traditional cancer turbans seem like a great idea, but we found they still make you look bald, just covered with fabric.
    The unique bunching of the fabric of our Chemo Beanies and ruffles on the black of neck provides an illusion of hair.

  • What is the significance of the Chemo Beanies’ Style names?

    Chemo Beanies is a family business, inspired by our two sisters’ fight against Breast Cancer.
    The names of the styles are tributes to the women we have met during their journey with Cancer and in remembrance of those who lost their battle with cancer.

  • How do I care for my new Chemo Beanies?

    Chemo Beanies are made of a variety of soft fabric ranging from cotton to polyester/spandex blends.
    We suggest hand washing your Chemo Beanie and laying flat to dry.

  • When will my Chemo Beanies be shipped?

    We typically ship the same day the order is placed or by noon the following day.
    We use the United States Postal Service priority mail which generally takes 3 days depending upon location.
    All items are shipped out of Orange County, California.
    When you’re item is shipped, you will receive a tracking update from the USPS to your email.

  • How much is shipping?

    Standard USPS shipping rates apply based on location and quantity of purchase.
    You will be given the shipping rate at checkout before entering your payment information.

Browse…
Browse…